Privacy Policy

Futureign Educational Consultants
Plot No 3, Naqeeb Plaza, 2nd Floor, Office No 3, Near Giga Mall, DHA 2, Islamabad, Pakistan
Email: freconsultant@gmail.com
Phone: +92 329 5787641

We also operate an office in Gujranwala (Building No. 234, Ground Floor, Mumtaz Market, Gujranwala).

Information you give us

• Contact details: name, phone number, WhatsApp number, email address and city
• Enquiry details: the country, course or university you are interested in, and your questions
• Academic and application information: educational history, transcripts, test scores (such as IELTS), CV, statements and references
• Identity and visa documents you choose to share for your application, such as passport details and financial documents
• Consultation bookings and any information you provide during consultations

Communications with us

• Messages you send to or receive from our WhatsApp Business numbers, including text, images, voice notes and documents
• Emails, website form submissions, and records of phone calls with our team

Information collected automatically on our website

• Usage data such as pages visited, device and browser type, and approximate location, collected through analytics tools (for example, Google Analytics)
• Information about how you reached our website, for example through a search engine or an advertisement

We use the WhatsApp Business Platform provided by Meta to communicate with students and enquirers.

• Conversations are recorded and stored. Messages exchanged with our official WhatsApp Business numbers, including attachments such as images, documents and voice notes, are copied to and stored in our secure internal customer management system.
• Why we store them: to keep an accurate record of advice given and commitments made, to provide continuity if a different counsellor assists you, to maintain service quality, to resolve disputes, and to protect our business and our students.
• Who can see them: only authorised Futureign staff. Counsellors can see only the conversations relevant to their work, and access to stored conversations is logged.
• WhatsApp group chats and WhatsApp voice or video calls are not stored by this system.
• Meta's own handling of WhatsApp data is governed by WhatsApp's terms and privacy policy.

We use your information to:

• Respond to your enquiries and provide consultations
• Recommend suitable countries, universities, courses and scholarships
• Prepare and submit university and visa applications on your behalf, with your consent
• Keep records of our communications and services
• Follow up with you about your application and our services
• Improve our website, services and advertising
• Comply with legal and regulatory obligations and protect our legal rights

We do not use your information for automated decisions that significantly affect you.

We do not sell your personal information.

We share information only where needed to provide our services or where required by law:

• Universities and colleges, when you ask us to apply on your behalf
• Visa application centres, embassies and related authorities, when you ask us to support a visa application
• Scholarship providers, when you ask us to apply for funding
• Service providers who help us operate, such as hosting, messaging (Meta/WhatsApp), email (Google) and analytics (Google). They may only use your information to provide services to us.
• Authorities, where required by law or to protect rights, safety or property

Our systems and service providers may store and process information outside Pakistan, including in Singapore and other countries where our providers operate. We take reasonable steps to ensure your information remains protected wherever it is processed.

We keep personal information for as long as needed to provide our services, maintain accurate business records, resolve disputes and meet legal obligations. Communication records, including WhatsApp conversations, are kept as part of our business records. When information is no longer needed, we delete it or make it anonymous.

We use reasonable technical and organisational measures to protect your information, including:

• Encrypted connections (HTTPS) to our systems
• Password-protected accounts with two-step verification for administrators
• Role-based access, so staff see only what they need
• Logging of access to stored conversations
• Regular backups

No system is completely secure, but we work to protect your information and to respond promptly to any security issue.

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your personal information, subject to any information we must keep for legal or legitimate business record-keeping reasons
• Stop sending you follow-up or marketing messages

To make a request, contact us using the details in section 14. We may ask you to confirm your identity before acting on a request.

To request deletion of your data, including data connected to our WhatsApp, Facebook or Instagram communications:

1. Email freconsultant@gmail.com with the subject "Data Deletion Request"
2. Include your name and the phone number or email address you used to contact us

We will confirm receipt and respond within 30 days, explaining what was deleted and anything we are required to keep.

Our services are intended for students and their families. If a student is under 18, we expect a parent or guardian to be involved and to consent to sharing the student's information.

Our website uses cookies and similar technologies for analytics and advertising measurement. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

We may update this policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown at the top.

For any questions or requests about this policy or your personal information:

Futureign Educational Consultants
Plot No 3, Naqeeb Plaza, 2nd Floor, Office No 3, Near Giga Mall, DHA 2, Islamabad, Pakistan
Email: freconsultant@gmail.com
Phone: +92 329 5787641